Nannybase Support

Enter your email on the sign-in screen and we'll send you a one-time code — no password to remember. Check your inbox (and spam folder) for the code and enter it in the app.

Daily logs and photos, chat/messaging, milestone tracking, expense tracking, and the payroll-compliance toolkit require a Nannybase Plus subscription ($4.99/mo or $39.99/yr, with a 14-day free trial). Schedule viewing and clock-in/out are free for every family, always.

No — Nannybase helps you track the compliance steps (Schedule H, state unemployment insurance, workers' compensation, Form I-9) and hands off the actual payroll processing and tax filing to an established household-employer payroll specialist (like HomePay, Poppins Payroll, or HomeWork Solutions) that you choose. We never calculate pay or handle your bank details.

Yes — a nanny can belong to two or more family workspaces at once, each fully separate: separate logs, schedule, messages, and payroll tracking. Nothing crosses over between the families she works for.

Email support@orbitialabs.com and we'll delete your account and every family workspace you own within 30 days.